{"id":562006,"date":"2022-07-20T15:59:52","date_gmt":"2022-07-20T13:59:52","guid":{"rendered":"https:\/\/www.rebo.nl\/support\/non-knowledgebase\/uncategorized\/error-codes\/"},"modified":"2022-07-20T15:59:52","modified_gmt":"2022-07-20T13:59:52","password":"","slug":"error-codes","status":"publish","type":"docs","link":"https:\/\/www.rebo.nl\/en\/support\/sms-r1-en\/troubleshooting\/error-codes\/","title":{"rendered":"Error codes"},"content":{"rendered":"<p>If an error code appears on the touchscreen of your SMS-R1, <span style=\"text-decoration: underline;\">restart the printer<\/span>.<br \/>\nDo you see the message again after restarting? Refer to the information below to see what the error code means and contact our support department. <\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1000<\/strong><\/span><\/h6>\n<p>Time-out \u2013 The starting position of the cutter could not be reached in time.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1001<\/strong><\/span><\/h6>\n<p>Time-out \u2013 The starting position of the cutter blade could not be reached in time.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1002<\/strong><\/span><\/h6>\n<p>Time-out \u2013 The starting position of the printhead (lift mechanism) could not be reached in time.<\/p>\n<h6><strong><span class=\"foutcodes\" style=\"color: #092e6e;\">1003<\/span><\/strong><\/h6>\n<p>Time-out \u2013 The starting position of the tape could not be reached in time.<\/p>\n<h6><strong><span class=\"foutcodes\" style=\"color: #092e6e;\">1004<\/span><\/strong><\/h6>\n<p>During tape ejection, the tape sensor was not deactivated.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1005<\/strong><\/span><\/h6>\n<p>The temperature of the TPH has exceeded the maximum allowed value.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1006<\/strong><\/span><\/h6>\n<p>The total motor current is too high.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1007<\/strong><\/span><\/h6>\n<p>Power supply voltage too high.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1008<\/strong><\/span><\/h6>\n<p>Power supply voltage too low.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1009<\/strong><\/span><\/h6>\n<p>The printhead is not connected (and\/or the temperature sensor is out of range).<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1010<\/strong><\/span><\/h6>\n<p>Fault signal from one of the motor drivers (driver board).<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1011<\/strong><\/span><\/h6>\n<p>Ribbon cassette detection\/lift mechanism.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1012<\/strong><\/span><\/h6>\n<p>The printhead is short-circuited.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1013<\/strong><\/span><\/h6>\n<p>No SPI communication between the controller board and the driver board.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1014<\/strong><\/span><\/h6>\n<p>RFID hardware is not present or is defective.<\/p>\n<h6><span class=\"foutcodes\" style=\"color: #092e6e;\"><strong>1015<\/strong><\/span><\/h6>\n<p>Fault signal from one of the motor drivers (control board).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If an error code appears on the touchscreen of your<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","footnotes":""},"doc_category":[9865],"doc_tag":[],"knowledge_base":[9860,10009],"class_list":["post-562006","docs","type-docs","status-publish","hentry","doc_category-troubleshooting","knowledge_base-sms-r1-en","knowledge_base-sms-r1-stand-alone-en"],"year_month":"2026-06","word_count":193,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Alain Meijer","author_nicename":"rebonl","author_url":"https:\/\/www.rebo.nl\/en\/blog\/author\/rebonl\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/www.rebo.nl\/en\/support\/loftware-en\/troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"SMS-R1","term_url":"https:\/\/www.rebo.nl\/en\/support\/sms-r1-en\/","term_slug":"sms-r1-en"},{"term_name":"SMS-R1 Stand-Alone","term_url":"https:\/\/www.rebo.nl\/en\/support\/sms-r1-stand-alone-en\/","term_slug":"sms-r1-stand-alone-en"}],"knowledge_base_slug":["sms-r1-en","sms-r1-stand-alone-en"],"_links":{"self":[{"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/docs\/562006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/comments?post=562006"}],"version-history":[{"count":0,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/docs\/562006\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/media?parent=562006"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/doc_category?post=562006"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/doc_tag?post=562006"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.rebo.nl\/en\/wp-json\/wp\/v2\/knowledge_base?post=562006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}