If an error code appears on the touchscreen of your SMS-R1, restart the printer.
Do you see the message again after restarting? Refer to the information below to see what the error code means and contact our support department.
1000 #
Time-out – The starting position of the cutter could not be reached in time.
1001 #
Time-out – The starting position of the cutter blade could not be reached in time.
1002 #
Time-out – The starting position of the printhead (lift mechanism) could not be reached in time.
1003 #
Time-out – The starting position of the tape could not be reached in time.
1004 #
During tape ejection, the tape sensor was not deactivated.
1005 #
The temperature of the TPH has exceeded the maximum allowed value.
1006 #
The total motor current is too high.
1007 #
Power supply voltage too high.
1008 #
Power supply voltage too low.
1009 #
The printhead is not connected (and/or the temperature sensor is out of range).
1010 #
Fault signal from one of the motor drivers (driver board).
1011 #
Ribbon cassette detection/lift mechanism.
1012 #
The printhead is short-circuited.
1013 #
No SPI communication between the controller board and the driver board.
1014 #
RFID hardware is not present or is defective.
1015 #
Fault signal from one of the motor drivers (control board).
